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Technology Support

Technology Support

The Future of Education

The Family Supports page provides written and video resources to support families with education tool resources utilized by Peninsula School District.

Teachers throughout the Peninsula School District use a variety of technology tools. The items listed below represent tools that students and/or families have access to, along with resources to support the use of these tools. 

Schoology

PowerSchool Incident FAQ

Peninsula School District is actively monitoring a recent cybersecurity incident that impacted PowerSchool, a company that provides Peninsula School District with student information

  • The privacy and security of the personal information we maintain is of the utmost importance to Peninsula School District. Peninsula School District has been monitoring a recent cybersecurity incident that impacted PowerSchool, a company that provides Peninsula School District with student information management software. 

    On December 28, 2024, PowerSchool became aware of a cybersecurity incident involving unauthorized exfiltration of certain personal information from PowerSchool Student Information System (SIS) environments through one of PowerSchool’s community-focused customer support portals, PowerSource. 

    Upon learning of the incident, Peninsula School District promptly inquired with PowerSchool to learn what occurred and to identify what information pertaining to Peninsula School District was impacted. Despite our attempts to understand the scope of impact, PowerSchool was unable to confirm the exact information that was impacted at the time of the incident. Based on PowerSchool’s representations and communications about the incident, Peninsula School District understands that the impacted information related to Peninsula School District’s community may have contained personal information of certain individuals, including one or more of the following: name, date of birth, and limited medical alert information. 

    We understand that on or about January 29, 2025, PowerSchool began sending notifications via email directly to certain impacted individuals and families to notify them of the incident. It is anticipated that these incident notification emails from PowerSchool will be sent to affected individuals and families on a rolling basis over a period of weeks. 

    PowerSchool is offering two years of complimentary identity protection services to students and educators whose information was involved. For adult students and educators, this offer will also include two years of complimentary credit monitoring services. If you are interested in enrolling, please see PowerSchool’s provided instructions below:

    Option 1 from PowerSchool: If the Involved Individual is 18 or Over

    • Ensure that you enroll by July 31, 2025 (Your code will not work after this date at 5:59 UTC)
    • Visit the Experian IdentityWorks website to enroll: www.experianidworks.com/plus
    • Provide your activation code: CTYU949PRK
    • For over the phone assistance with enrollment or questions about the product, please contact Experian’s customer care team at 833-918-9464
    • Be prepared to provide engagement number: B138812

    Details Regarding the Experian IdentityWorks Credit Plus Membership

    A credit card is not required for enrollment in Experian IdentityWorks. You can contact Experian immediately regarding any fraud issues, and have access to the following features once you enroll in Experian IdentityWorks:

    • Experian credit report at signup: See what information is associated with your credit file. Daily credit reports are available for online members only. Offline members will be eligible to call for additional reports quarterly after enrolling.
    • Credit Monitoring: Actively monitors Experian file for indicators of fraud.
    • Internet Surveillance: Technology searches the web, chat rooms & bulletin boards 24/7 to identify trading or selling of your personal information on the Dark Web.
    • Identity Restoration: Identity Restoration agents are immediately available to help you address credit and non-credit related fraud.
    • Experian IdentityWorks ExtendCARETM: You receive the same high-level of Identity Restoration support even after your Experian IdentityWorks membership has expired.
    • $1 Million Identity Theft Insurance**: Provides coverage for certain costs and unauthorized electronic fund transfers. The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.

     

    Option 2 from PowerSchool: If the Involved Individual is Under 18

    • Ensure that you enroll by July 31, 2025 (Your code will not work after this date at 5:59 UTC)
    • Visit the Experian IdentityWorks website to enroll: www.experianidworks.com/minorplus
    • Provide your activation code: CEBP456TRK
    • For over the phone assistance with enrollment or questions about the product, please contact Experian’s customer care team at 833-918-9464.
    • Be prepared to provide engagement number: B138813

    Details Regarding the Experian IdentityWorks Credit Plus Membership

    A credit card is not required for enrollment in Experian IdentityWorks. You can contact Experian immediately regarding any fraud issues, and have access to the following features once enrolled:

    • Social Security Number Trace: Monitoring to determine whether enrolled minors in your household have an Experian credit report. Alerts of all names, aliases and addresses that become associated with your minor’s Social Security Number (SSN) on the Experian credit report.
    • Internet Surveillance: Technology searches the web, chat rooms & bulletin boards 24/7 to identify trading or selling of your personal information on the Dark Web.
    • Identity Restoration: Identity Restoration agents are immediately available to help you address credit and non-credit related fraud.
    • Experian IdentityWorks ExtendCARETM: You receive the same high-level of Identity Restoration support even after your Experian IdentityWorks membership has expired.
    • $1 Million Identity Theft Insurance: Provides coverage for certain costs and unauthorized electronic fund transfers. The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.

    We encourage impacted individuals to take actions to help protect their personal information. These actions include enrolling in the credit monitoring services described, placing a fraud alert and/or security freeze on their credit files, and/or obtaining a free credit report. Additionally, individuals should always remain vigilant in reviewing their financial account statements, explanation of benefits statements and credit reports for fraudulent or irregular activity on a regular basis and report any suspicious activity to the proper authorities. 

    PowerSchool has set up a dedicated response line for this incident. Concerned individuals may contact PowerSchool’s response line directly at (833) 918-9464, available Monday through Friday, 8:00 a.m. to 8:00 p.m. Central Time.  PowerSchool has published additional information on its website, which is available at: https://www.powerschool.com/security/sis-incident/notice-of-united-states-data-breach/. 

    We acknowledge this may be concerning news. As always, our number one priority is to ensure the safety and security of our students, staff and community. We have taken this matter very seriously and will continue to take significant measures to protect the personal information in our possession. 

     

    – OTHER IMPORTANT INFORMATION –

     

    1. Placing a Fraud Alert.

    We recommend that you place a one-year “Fraud Alert” on your credit files, at no charge.  A fraud alert tells creditors to contact you personally before they open any new accounts.  To place a fraud alert, call any one of the three major credit bureaus at the numbers listed below.  As soon as one credit bureau confirms your fraud alert, they will notify the others.  

     

    Equifax

    P.O. Box 105069

    Atlanta, GA 30348-5069

    www.equifax.com/personal/credit-report-services/credit-fraud-alerts/ 

    (888) 378-4329; (800) 525-6285

    Experian 

    P.O. Box 9554

    Allen, TX 75013

    www.experian.com/fraud/
    center.html

    (888) 397-3742

    TransUnion

    Fraud Victim Assistance Department

    P.O. Box 2000

    Chester, PA 19016

    www.transunion.com/fraud-alerts 

    (800) 916-8800; 800-680-7289

     

    2. Consider Placing a Security Freeze on Your Credit File.

    If you are very concerned about becoming a victim of fraud or identity theft, you may request a “Security Freeze” be placed on your credit file at no cost.  A security freeze prohibits, with certain specific exceptions, the consumer reporting agencies from releasing your credit report or any information from it without your express authorization. You may place a security freeze on your credit report by sending a request in writing, by mail, to all three nationwide credit reporting companies.  To find out more on how to place a security freeze, you can use the following contact information:

     

    Equifax Security Freeze

    P.O. Box 105788

    Atlanta, GA 30348-5788

    www.equifax.com/personal/credit-report-services/credit-freeze/

    (888) 298-0045; (800) 685-1111

    Experian Security Freeze

    P.O. Box 9554

    Allen, TX 75013

    www.experian.com/freeze/
    center.html

    (888) 397-3742

    TransUnion Security Freeze

    P.O. Box 160

    Woodlyn, PA 19094

    www.transunion.com/credit-freeze

    (800) 916-8800; (888) 909-8872

     

    In order to place the security freeze, you will need to supply your name, address, date of birth, Social Security number and other personal information such as copy of a government issued identification.  After receiving your freeze request, each credit reporting company will send you a confirmation letter containing a unique PIN (personal identification number) or password.  Keep the PIN or password in a safe place. You will need it if you choose to lift the freeze. If you do place a security freeze prior to enrolling in a credit monitoring service, you will need to remove the freeze in order to sign up for the credit monitoring service. After you sign up for the credit monitoring service, you may refreeze your credit file.

    3. Obtaining a Free Credit Report.

    Under federal law, you are entitled to one free credit report every 12 months from each of the above three major nationwide credit reporting companies. Call 1-877-322-8228 or request your free credit reports online at www.annualcreditreport.com.  Once you receive your credit reports, review them for discrepancies. Identify any accounts you did not open or inquiries from creditors that you did not authorize.  Verify all information is correct.  If you have questions or notice incorrect information, contact the credit reporting company.

    4. Protecting Your Medical Information.

    If this notice letter indicates that your medical information was impacted, we have no information to date indicating that your medical information involved in this incident was or will be used for any unintended purposes. As a general matter, however, the following practices can help to protect you from medical identity theft.

    • Only share your health insurance cards with your health care providers and other family members who are covered under your insurance plan or who help you with your medical care. 
    • Review your “explanation of benefits statement” which you receive from your health insurance company. Follow up with your insurance company or care provider for any items you do not recognize. If necessary, contact the care provider on the explanation of benefits statement and ask for copies of medical records from the date of the potential access (noted above) to current date.
    • Ask your insurance company for a current year-to-date report of all services paid for you as a beneficiary. Follow up with your insurance company or the care provider for any items you do not recognize.

    5. Additional Helpful Resources.

    Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission (FTC) recommends that you check your credit reports periodically.  Checking your credit report periodically can help you spot problems and address them quickly. If you find suspicious activity on your credit reports or have reason to believe your information is being misused, call your local law enforcement agency and file a police report.  Be sure to obtain a copy of the police report, as many creditors will want the information it contains to absolve you of the fraudulent debts.  You may also file a complaint with the FTC by contacting them on the web at www.ftc.gov/idtheft, by phone at 1-877-IDTHEFT (1-877-438-4338), or by mail at Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580.  Your complaint will be added to the FTC’s Identity Theft Data Clearinghouse, where it will be accessible to law enforcement for their investigations.  In addition, you may obtain information from the FTC about fraud alerts and security freezes.

    • On January 7, 2025, Peninsula School District and numerous other schools nationwide were notified by PowerSchool that PowerSchool recently suffered a cybersecurity incident within its own systems.
    • PowerSchool is a third-party student information system software provider that Peninsula School District uses.
    • We are actively gathering information about this incident from PowerSchool. 
    • PowerSchool’s investigation remains ongoing. 
    • Right now, we understand that on December 28, 2024, PowerSchool discovered that an unauthorized actor gained access to certain customer data, potentially including some information related to Peninsula School District.
    • We also understand that PowerSchool is working diligently to address this situation and provide all necessary support, and we are working diligently alongside them to keep apprised of their investigation.
    • We acknowledge this is concerning news. As always, our first priority is to ensure the safety and security of our students, staff and community. We will share further updates as relevant information becomes available.
  • No, not necessarily. We have requested PowerSchool to provide a complete list of affected individuals related to our school(s) along with the impacted information as well as confirmation that their investigation has concluded. At this time, we have not yet received any list of affected individuals, moreover PowerSchool states the incident investigation remains ongoing. As such, our understanding of the scope of the incident is actively evolving and there remains a possibility that those families who have not yet received an email from PowerSchool may receive one in the future, along with further communication from Peninsula School District. To the extent that we learn that you/your child was impacted by the incident, we will ensure that notifications are provided in accordance with all applicable laws and regulations.

  • Not necessarily. We are actively working to gather information from PowerSchool to ensure that notifications are provided in accordance with all applicable laws and regulations. This is an ongoing process. Therefore, it is possible you/your family may receive additional communications from us and/or PowerSchool about the incident.

  • We have requested PowerSchool to provide a complete list of affected individuals related to our school(s), along with a specific accounting of elements of information impacted per person. At this time, we have not yet received any such list. Moreover, our understanding based on recent representations made by PowerSchool is that PowerSchool’s investigation of the incident remains ongoing.

  • No, the incident impacted a third-party vendor that we use to maintain data. Right now, we understand that on December 28, 2024, PowerSchool discovered that an unauthorized actor gained access to certain customer data, potentially including some information related to Peninsula School District.

  • At this stage, this question remains under active investigation. We are actively monitoring for updates and communications from PowerSchool to make our determinations on this front. To the extent that we learn that any personally identifiable or sensitive information of our students, staff or community members was impacted by this incident, we will ensure that notifications are provided in accordance with all applicable laws and regulations.

  • PowerSchool is a third-party vendor to our school district and numerous other institutions across the country. They are a provider of student information system software.

  • We acknowledge this is concerning news. As always, our #1 priority is to ensure the safety and security of our students, staff and community. We will share further updates as relevant information becomes available.

    While PowerSchool’s investigation into their data security incident continues, we will monitor this situation closely. To the extent that we learn that any personally identifiable information of our students, staff or community members was impacted by this incident, we will ensure that notifications are provided in accordance with all applicable laws and regulations.

  • At this time, PowerSchool is still investigating this incident. Within the next few weeks, we anticipate that PowerSchool will determine what specific information was impacted.  Based on the results of the investigation, we will ensure that impacted individuals are provided notification in accordance with all applicable laws and regulations.

  • Unfortunately, we don’t have that information at this time.  Upon discovery of the incident, PowerSchool immediately engaged counsel and external cybersecurity experts. We hope that Peninsula School District will be provided additional information, including what information of ours was potentially impacted in the upcoming weeks.

  • Yes, PowerSchool has advised us that they notified law enforcement of the incident.

  • No, we have no evidence that this incident will impact any day-to-day school operations.

  • We are not aware of any misuse of personal information in connection with this incident. We will continuously monitor for updates from PowerSchool in this regard.

  • PowerSchool is offering two years of complimentary identity protection services to students and educators whose information was involved. For adult students and educators, this offer will also include two years of complimentary credit monitoring services. If you are interested in enrolling, please sign up via one of the two following options: 

    Option 1 from PowerSchool: If the Involved Individual is 18 or Over

    • Ensure that you enroll by May 30, 2025 (Your code will not work after this date at 5:59 UTC)
    • Visit the Experian IdentityWorks website to enroll: http://www.experianidworks.com/plus
    • Provide your activation codeCTYU949PRK
    • For over the phone assistance with enrollment or questions about the product, please contact Experian’s customer care team at 833-918-9464
    • Be prepared to provide engagement number: B138812
    • Experian’s call center hours are Monday through Friday, 8:00am through 8:00pm Central Time (excluding major US holidays.)

    Option 2 from PowerSchool: If the Involved Individual is Under 18

    • Ensure that you enroll by May 30, 2025 (Your code will not work after this date at 5:59 UTC)
    • Visit the Experian IdentityWorks website to enroll: Enroll Now
    • Provide your activation codeCEBP456TRK
    • For over the phone assistance with enrollment or questions about the product, please contact Experian’s customer care team at 833-918-9464
    • Be prepared to provide engagement number: B138813

    At this time, PowerSchool is still in the process of confirming what information, including Social Security numbers, has been impacted.  Should the investigation uncover evidence of unauthorized acquisition of Social Security numbers pertaining to students or staff of Peninsula School District, we will work with PowerSchool on a legally required remedy and notification.

  • Unfortunately, Peninsula School District is unable to offer enrollment assistance as the credit monitoring service is being offered through PowerSchool and Experian. That said, PowerSchool has set up a dedicated response line for this incident. The response line is available Monday through Friday, 8:00 am to 8:00 pm Central Time.  You may contact PowerSchool’s response line directly at (833) 918-9464.

  • Peninsula School District has no evidence to suggest that you or your student would become a victim of any form of identity fraud as a result of this incident. However, out of an abundance of caution, Peninsula School District recommends that you always remain vigilant against incidents of identity theft and fraud by reviewing yours or your student’s financial account statements and monitoring free credit reports to detect errors or identify suspicious activity. We also recommend that you consider placing a fraud alert and/or security freeze on your or your student’s credit file (to the extent one exists) in an effort to best protect yourself or student should new information concerning this incident come to light.

  • A fraud alert tells creditors to contact you personally before they open any new accounts in your name.

  • In order to place a fraud alert, you will need to call any one of the three major credit bureaus (as soon as one credit bureau confirms your fraud alert, they will notify the others to place fraud alerts). Alternatively, you may file the Fraud Alert online. 

     

    Equifax

    P.O. Box 105069

    Atlanta, GA 30348-5069

    https://www.equifax.com/personal/credit-report-services/credit-fraud-alerts/ 

    (800) 525-6285

    Experian 

    P.O. Box 9554

    Allen, TX 75013

    https://www.experian.com/fraud/center.html

    (888) 397-3742

    TransUnion

    Fraud Victim Assistance Department

    P.O. Box 2000

    Chester, PA 19016-2000

    https://www.transunion.com/fraud-alerts 

    (800) 680-7289

  • An initial fraud alert lasts one (1) year, and it is free of cost. You may, then, renew the fraud alert for an additional year.

  • No, a fraud alert will not stop you or your student from using credit cards or other accounts.

  • Yes, but the verification process may be more cumbersome. Potential creditors will receive a message alerting them to the possibility of fraud and that creditors should re-verify the identity of a person applying for credit.

  • If you or your student are very concerned about becoming a victim of fraud or identity theft, you may request a security freeze be placed on your or your student’s credit file at no cost (to the extent one exists). A security freeze prohibits, with certain specific exceptions, the consumer reporting agencies from releasing your or your student’s credit report or any information from it without your express authorization. You may place a security freeze on your or your student’s credit report by sending a request in writing, by mail, to all three nationwide credit reporting companies. To find out more on how to place a security freeze, you can use the following contact information:

    Equifax Security Freeze

    P.O. Box 105788

    Atlanta, GA 30348-5788

    https://www.equifax.com/personal/credit-report-services/credit-freeze/   

    (888) 298-0045 

    Experian Security Freeze

    P.O. Box 9554

    Allen, TX 75013

    http://experian.com/freeze

    (888) 397-3742

    TransUnion Security Freeze

    P.O. Box 160

    Woodlyn, PA 19094

    https://www.transunion.com/credit-freeze

    (888) 909-8872

     

    In order to place the security freeze, you’ll need to supply your or your student’s name, address, date of birth, Social Security number and other personal information. After receiving your freeze request, each credit reporting company will send you a confirmation letter containing a unique PIN (personal identification number) or password. Keep the PIN or password in a safe place. You will need it if you choose to lift the freeze.

    If your personal information has been used to file a false tax return, to open an account or to attempt to open an account in your or your student’s name or to commit fraud or other crimes against you or your student, you may file a police report in the City in which you or your student currently reside.

    If you do place a security freeze prior to enrolling in the credit monitoring service, should those be offered to you or your student, you will need to remove the freeze in order to sign up for the credit monitoring. After you sign up for the credit monitoring service, you may refreeze your credit file.

  • Promptly report any fraudulent activity or any suspected incidence of identity theft to your or your student’s local law enforcement, including your or your student’s state attorney general and the Federal Trade Commission (FTC). Get a copy of the police report, as many creditors will want the information it contains to absolve you of fraudulent debts. To file a complaint or to contact the FTC, you can: (1) send a letter to the Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue NW, Washington, DC 20580; (2) go to IdentityTheft.gov/databreach; or (3) call the FTC at 1-877-ID-THEFT (877-438-4338). Complaints filed with the FTC will be added to the FTC’s Identity Theft Data Clearinghouse, a database made available to law enforcement agencies, where it will be accessible to law enforcers for their investigations.

  • Yes, the credit bureaus will indeed ask for your Social Security number and other personal information to verify your or your student’s identity and avoid sending any credit report or correspondence to the wrong individual. However, we caution against you providing any information to any entity or person contacting you or your student directly asking for your personal information.

  • Under federal law, you or your student are entitled to one free credit report every twelve (12) months from each of the three major nationwide credit reporting companies. Call 1-877-322-8228 or request your or your student’s free credit reports online at www.annualcreditreport.com. Once you receive your or your student’s credit reports, review them for discrepancies. Identify any accounts you or your student did not open or inquiries from creditors that you or your student did not authorize. Verify all information is correct. If you or your student have questions or notice incorrect information, contact the credit reporting company